Health & Safety
Order & Payment
Shipping & Delivery
- Dolls Only
– We aim to ensure that all parcels in the UK are shipped as soon as possible by Royal Mail First or second class (signed for) and usually take 3 to 7 working days. Europe parcels are sent by Royal Mail First Class (signed for) and usually take up to 7-10 working days. Outside Europe, please contact us for shipping/delivery information at firstname.lastname@example.org (Dolls Only)
- Merchandise only
– Outside of the UK, please note that your order may be subject to import duty and we cannot be held responsible for any import taxes or fees incurred on your order.
In unusual circumstances, if the order is going to be delayed, or if a product is out of stock we will let you know.Should you choose to register your details with us, you will be automatically notified by email when your chosen item is back in stock.2
- Orders will be dispatched 3 -5 days after placing orders. Delivery to USA mainland is 3-5 working days. Orders to the UK…7 to 12 working days. Other locations may vary.
Returns & Replacements
- Unpack the parcel carefully and please bear in mind that these are fragile items. We inspect goods before they are despatched and cannot accept claims for damages that have not occurred in transit.
- Damages in transit should be reported to us within 24 hours of delivery so that a claim can be made on the carrier. Any delay will mean that we are unable to make a claim on our carrier and therefore unable to accept your claim for compensation. Replacement goods will be sent out once the returns are received and checked.
- We only accept goods for exchange which are returned in a resale-able condition.Please note we are unable to accept returns that have been used, damaged by the customer, not in original packaging.
- Any item to be returned to us must be sent by recorded delivery. We will not refund the cost incurred to you for sending the unwanted or cancelled item back to us, nor do we refund the delivery charge of sending the item to you in the first instance